How to Order

  • Download the Airmid app or NHS App to order repeat prescriptions online.
  • If you do not have a smart phone, you can sign in with your NHS login on your computer.
  • The old system, SystmOnline, is still available if you prefer this system.
  • For patients who cannot access the internet, order forms are available at the reception desk.
  • For safety reasons, we can only accept requests over the telephone for patients who are housebound.

What is a repeat prescription?

  • Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment.
  • Your doctor will explain the repeat prescription system upon beginning regular treatment.
  • Patients with some chronic illnesses such as diabetes, hypertension, heart disease and asthma will be seen regularly for monitoring of their condition.
  • Do not stockpile unwanted/expired drugs at home. You should return them to your pharmacy.

Electronic Prescribing Service

Most prescriptions are now signed, sent and processed electronically. Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.

You can choose a pharmacy to dispense all your prescriptions, and we would advise all our patients to do this. If you do not nominate a pharmacy, you will be given a paper 'token' when you are issued a prescription. This token will contain a unique barcode which any pharmacy can scan in order to download your prescription from the NHS database. You can read more information about this on the NHS website.

You can choose a pharmacy in the Airmid App or on the NHS App if you do not have a smartphone.

Repeat Prescriptions Policy

The doctor may raise a repeat prescription for medication you need to take regularly. To order more medication, please submit your request maximum of 1 week before prescription is due and at least 72 working hours before collecting your prescription from the surgery or your chosen chemist. We accept requests by post or online but not over the telephone as this increases the risk of mistakes being made. We can post prescriptions to you if you provide a stamped addressed envelope.

Why do we need 72 hours?
We want to make sure you stay well on your medication, so from time to time we need to review it. The 72 hours allows us to do this so you do not have to make an appointment to see the doctor or nurse, therefore saving you time. We're sorry we cannot offer a while-you-wait service.

If you pay for your prescriptions and are on several different medications, it may be more cost effective to buy a pre-payment certificate. Ask your local pharmacy for an application form.

Why is the medication I want to order not on my repeat slip?
If a medication is not on the repeat slip it may be either because it is new or because it is only meant to be taken as a one-off course. It will need to be checked by a doctor before it is issued again. This is usually done without an appointment. Sometimes a doctor may ask you to make a telephone appointment before that medication is reissued to check that there are no side effects or that it has been effective.

Why have I been asked to make an appointment?
Some medications, or the conditions we are treating you for, need regular monitoring such as blood tests or blood pressure checks. If you are on a number of medications, you may be asked to see a doctor or clinical pharmacist for a more detailed review to ensure you are on the best combination of treatments.

Why can I not order medications over the phone?
Some medications have similar names or are used in different doses for different conditions or by different people. We ask for medication requests to be in writing to prevent mistakes occurring.

A pharmacist reaches up to get a medication off a shelf in a pharmacy

Over The Counter Medication