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Before you book an appointment...

A graphic that says "NHS: Use the Right Service. Self Care - care for yourself at home: minor cuts and grazes, minor bruises, minor sprains, coughs and colds. Pharmacy - local expert advice: minor illnesses, headaches, stomach upsets, bites & stings. NHS 111 - non-emergency help: feeling unwell? unsure? anxious? need help? GP Advice (out of hours call 111): persistent symptoms, chronic pain, long term, conditions, new prescriptions. UTCs - urgent treatment centres: breaks and sprains, x-rays, cuts and grazes, fever and rashes. A&E or 999 - for emergencies only: choking, chest pain, blacking out, serious blood loss

There many services which you can access without a referral from your GP, such as mental health support, physiotherapy for ongoing joint pain, or support from health visitors and school nurses for developmental concerns and young people's health and wellbeing. There are also many conditions which you can manage with self-care at home, or with a walk-in visit to your local pharmacy for advice and over-the-counter treatment, such as hay fevercoughs and colds. For more information, visit our "Self-Help and Self-Referral" page.

Our GP Appointments System

Appointments with a GP are bookable on the day. We run a telephone-first model, where the GP will first give you a call, and then if they need to see you in person, they will arrange a time for you to come to the surgery. This is usually on the same day as your telephone consultation.

To book a telephone appointment please call our Patient Services Team on 01293 820833 or contact us online on weekdays between 16:30 and 20:30.

If you are d/Deaf, hard of hearing, or cannot use the telephone for another reason, please contact our Patient Services Team by email. Please let us know if you cannot take a telephone call from the GP, and our Patient Services Team will be happy to arrange an alternative.

Appointments with other clinicians

Appointments with nurses, healthcare assistants and physiotherapists are bookable in advance. You can book these by calling us on 01293 820833. If you are d/Deaf, hard of hearing, or cannot use the telephone for another reason, please contact our Patient Services Team by email.  You can also contact us online on weekdays between 16:30 and 20:30.

For some appointments, we may send you a link inviting you to book an appointment online.

Contact us online 4:30pm-8:30pm Monday-Friday

Accessible appointments

If you need:

  • an interpreter, including a BSL interpreter
  • a ground floor consultation room
  • a hearing loop

then please let our Patient Services Team know when you book your appointment, and we will be happy to help.

Both surgeries have automatic doors and wheelchair-accessible entrances, as well as disabled toilet facilities. Unfortunately we do not have a lift in our buildings, so please let us know if you need a ground floor consultation room.

Home Visits

If possible, please try to telephone before 10:30am ifyou need a home visit.

Please only request a home visit if you are genuinely housebound or too ill to leave the house. A doctor can see four or five patients at the surgery in the time it takes for one home visit. In addition, your home does not have the same examination facilities and equipment as the surgery. If you can get to the surgery, please do not request a home visit.

The doctor may telephone you before visiting, and they will only visit if they think that your medical condition requires it.

Extended Practice Hours

Woodlands Surgery has late evening appointments available on a Thursday 18:30–19:30 with either a doctor or a nurse.

Clerklands Surgery has early morning appointments  available on Tuesdays and Fridays 07:00 – 08:00 with either a doctor or a nurse.

We also have additional appointments available on some Saturdays.

Our Saturday clinics are provided in partnership with Alliance for Better Care, the local GP federation. You will be asked for your consent to share your records with ABC when your appointment is booked, and you will also be asked again by the doctor before your consultation begins.

Cancel an Appointment

If you cannot attend your appointment, please cancel it. You can do this on the Airmid app, by logging into the NHS App, or by calling us on 01293 820833. You can also cancel by using the link in the SMS text reminder you receive.

A missed GP appointment costs the NHS around £30. Each month, we see over 20% of all our registered patients. Every appointment is precious. If you cancel your appointment, we can offer it to another patient.

Thank you.

Late For Your Appointment

Please attend your appointment on time. If you are late, you may not be seen.

If you miss appointments, you will be sent a letter informing you that you have missed multiple appointments. If you continue to miss appointments, you may be removed from the list. You would then need to register with a different GP surgery.

Private Medical Examinations

Medical examinations for special purposes such as fostering or adoption medicals, HGV or taxi assessments etc. will take longer than a routine appointment.

These examinations do not form part of NHS Services and you will be charged for any such examination. Please speak to the Patient Services Team to discuss the fees for these examinations.

Training Practice

Woodlands & Clerklands Partnership is a training practice and regularly host medical students, junior doctors in training, as well as student nurses and trainee physician associates. They always work under the supervision of our GPs.