Clinics & Services

Not all of the services listed below are available at the practice. However, our Patient Services Team will be able to advise patients where they can go for all of the below services and in many cases directly arrange appointments and referrals for these.

Clinics

Health Check

Health Review

Procedures

Community Services

Immunisations

With effect from 16th March we will no longer be operating a walk-in clinic. These clinics will now require a pre-booked appointment within 7 days.

To make an appointment please ring our Patient Services team on 01293 820833.

For our patients who have accessibility challenges, please contact our Patient Services team in your usual way, at our reception, using email or via SystmOnline.

Please note that all blood tests should have been requested by a Healthcare Professional. If you feel that you may benefit from having a blood test but it has not been discussed with a Healthcare Professional then please contact the surgery to arrange a consultation beforehand.

Click here for more information about different types of blood tests

Blood Test for Children

East Surrey Hospital – Call 01737 768 511 x 2878 to book an appointment
The Children’s Assessment Unit (CAU) at East Surrey Hospital offers blood tests for children. This service is strictly by appointment only. There is usually a week’s wait for phlebotomy appointments at CAU. Appointments are available for all children from birth to 16 years of age, with a service open until 6pm for school children. There is also a child play specialist available to assist when required.

Crawley Hospital – Call 01293 600300 x 2082 to book an appointment
There is a limited amount of appointments at Crawley Hospital for children 2-10 years old. There can be a wait of up to a week for phlebotomy appointments. The department will give advice on where to get anaesthetic cream and how to apply it if required.

MSK FCP Service

You can now see a Specialist Physiotherapist at the GP Surgery without seeing your GP first. They will be able to assess you, investigate your condition, give advice and exercises, and refer you on to other services if needed.

If you need to see someone about:

• Neck and back pain, sciatica
• Shoulder pain, dislocation
• Elbow pain, tennis elbow
• Hand & wrist pain, carpal tunnel syndrome
• Hip and groin pain, pain on walking
• Knee pain, pain on walking
• Foot and ankle pain, ligament sprains, achilles tendon pain

Please contact the Surgery via telephone or via eConsult and request for a physio appointment.

Support for Carers

If you are registered carer we may offer the following to you and the person you care for:

• Some flexibility with appointment times, for both yourself and/or the person you care for to accommodate your caring situation.
• Agreement to share information about the condition of the person you care for (with their consent)

Carers Support Service

Carers Support Services offer support, guidance, and information on services available to based carers, who you can contact on.

You may now self-register to Carer Support Service, please click here for more information.

GP Support

Our doctor can share information with you about different aspects of a treatment or medical procedure planned for the person you care for. They can also offer advice on the skills you need as a carer; for example, on how to change a dressing or give medication.

The person you care for can also grant you consent to share their medical information. This may be helpful if you need to speak to a doctor on their behalf. Please speak to a member of staff at the registered surgery of the person you care for on how to sign up.

Flu Vaccination

As a carer, you are entitled to a yearly flu vaccination over the winter period. Click here or contact our Patient Services Team to find out more.

NHS Health Check

If you are a carer under the age of 40 - 74 without a pre-existing condition, you can also receive a free health check under the NHS. The health check is to designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. Find out more about NHS health checks on the NHS ‘One You’ website.

Proxy Online Access

If you have access to the internet, you can request to have proxy online access for the person you care for, which means that you can book their appointments and request their medication online via a computer or smartphone. To sign up for this, please come into the surgery with photo ID and ask to sign up. If the person you care for is able, they will also need to come along with photo ID so we can ensure they consent to you having this proxy access. If they are unable to come with you, please give us a call and a member of the Patient Services Team will be happy to talk through the options with you.

The person you care for can also grant you consent to share their medical information. This may be helpful if you need to speak to a doctor on their behalf. Again, to sign up for this, you will both need to come into the surgery with photo ID if possible.

Prescription Plus

To access the service

Did you know that a new support service is available at Woodlands and Clerklands Partnership? Prescription Plus is a way of linking patients from this surgery with support and activities within the local community to help improve your physical and mental wellbeing. The support is free or low cost and includes social groups, physical activities, counselling, information and advice around debt, housing and benefits, help with particular issues or conditions and more.

If you are aged 18 or over, have a long-term medical condition, and feel that this support could help you, please ask your GP for a referral into the service. A Prescription Plus Community Support Co-ordinator will meet with you, and help you to access the support you need.

To volunteer

Would you like to help us combat loneliness and isolation in Crawley? Prescription Plus is looking for volunteers to support our clients at community activities and services. Are you open-minded and non-judgemental? Do you have lots of empathy? Do you have no driving endorsements and access to a car? If so, we would love to hear from you. To find out more about volunteering with Prescription Plus, contact Kate Valentine on 01293 657157, or at kate.valentine@crawleycvs.org.

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore additional charges will be applied.

Examples include the following:

• Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
• Insurance claim forms
• Prescriptions for taking medication abroad
• Private sick notes
• Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

You will be expected to settle any bills before any forms or papers will be released. Please note that we do not accept credit or debit cards, only cash, cheque or bank transfer.