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Call 111 - When it is less urgent than 999


There are two types of appointment, which are:

  • A face-to-face consultation at the surgery with a doctor, or
  • Telephone callbacks, whereby a doctor will ring you. (No calls after 5pm)

We offer pre-bookable appointments up to two weeks in advance. Consultations are by appointment only and can be made by telephone, online or in person at the surgery during surgery opening hours. When you speak to our reception team you will be offered either a face-to-face or a telephone consultation.

Appointments are allocated to the earliest available doctor. However, should you wish to see a specific doctor please ask the receptionist. We also reserve a few early/late slots for commuters, which can be booked in advance.

Urgent Appointments

Please do not ask for an urgent appointment unless it is really necessary.


If for any reason you are unable to attend please cancel your appointment so that it can be made available to others.

Book Appointments Online

Book appointments, view your GP record and renew prescriptions online

We now offer the facility to book appointments along with the opportunity to view and order repeat prescriptions online. You can also request access to your Summary Care record and to your coded record.

Click here for more information about accessing our online services.

If you require medical support or advice outside of our normal working hours of Mon - Fri 08:00 to 18:30, on a Bank Holiday or a weekend, then please call NHS 111.

If you are experiencing a medical emergency requiring urgent care or your need is of a life threatening nature then please call 999.

We are offering extended access for early appointments at Clerklands Surgery and late extended access appointments at our sister site Woodlands Surgery.

NHS 111

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

*NEW* Try out the new NHS 111 website, where it offers advice and information on where to access the right care for you, based on your clinical needs and location.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.

For more information, click here.

Click here to view our normal opening hours.

NHS Walk-in Centre

GP Walk-in services at Crawley Health Centre have moved to Crawley Hospital.
Patients will be able to access urgent GP Walk-in services from one central place at the hospital’s Urgent Treatment Centre (UTC). No appointment is necessary and you will be seen by either a doctor or nurse. The move is part of expansion plans set for the Urgent Treatment Centre (UTC) which include an enlarged unit with a separate children’s area and increased beds for assessing adults, subject to final approval. A centralised expansion of services at the hospital will allow greater scope for treatment and improved patient care.

Urgent Care Centre (24 hours)

Crawley Hospital, West Green Drive, Crawley, RH11 7DH
Tel: 01293 600385

Crawley Urgent Care Centre

The Urgent Treatment Centre (UTC) formerly known as the Walk-in Centre is situated at Crawley Hospital (formerly the Accident and Emergency department).

Open 24 hours a day, 365 days a year, the UTC handles a wide range of injuries and conditions from sprains and strains, broken bones, minor burns and scalds to minor head and eye injuries, bites and stings. It can also deal with most moderate illnesses such as infections if you cannot get to see your GP.

If you feel you have a major problem or life-threatening situation it is more appropriate to call 999 or make your way to A & E at East Surrey Hospital.

If your surgery is closed and you feel you need to see a doctor before it re-opens, please phone NHS111 on 111.

Click here to download leaflet.

The Extended Access Hub is a NHS Medical Service designed for the Crawley population to have additional access to GP services.

A number of practices are taking part in this service and will have daily access to additional Doctor’s appointments for patients to consult with a GP. This now includes evening and weekend GP appointments (from 1 October 2018).

The service was designed by NHS Crawley CCG, working in partnership with local patients and clinicians. The hubs are run by Alliance for Better Care Ltd, the local GP Federation.

The number of appointments available for each Practice will be allocated, according to the Practice’s patient list size. These appointment sessions could be held at a number of different Practices located within the Crawley area.

Patient’s wishing to access these appointments will be offered an appointment by a receptionist or clinician at their registered Practice.

Consent to share data prior access to service

To access this service you will be asked for consent to share your medical records with other medical professionals, i.e. the GP that will be seeing you in the Extended Access Hub. You will be asked for your consent to share your records when your appointment is being made, and you will also be asked again by the Doctor before your consultation begins. Your consent will be recorded on your medical records.

If you wish to dissent to sharing your medical records, you will not be able to consult with a Doctor working for the Extended Access Hub, as this Doctor will not have access to your medical records. However this will not affect your rights to consult with a doctor or other health care professionals at your registered Practice.

You can change your consent status at any time by informing staff at your registered Practice. Any individual consultations that you do not wish to share can be marked as private.

For more information on data sharing please look at the NHS website or ask at reception for a leaflet.

Book an appointment

When booking an appointment for this service a receptionist will ask you for a brief outline of your medical problem to ensure that an appointment in the Extended Access Hub is the correct option for you.

This service will comply with Information Governance rules and regulations.

If you would like more information on this service, please ask at reception.

Group of people

If you are too ill to attend the surgery, please telephone the surgery as early in the day as you can, before 10.30am if possible. The receptionist will ask you to provide some details about the nature of your call and the doctor may contact you for an assessment before visiting.

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