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Woodlands & Clerklands Partnership is committed to providing accessible healthcare to all of our patients. Access for our patients in wheelchairs plus adapted toilet facilities for the disabled are available at both surgeries. We also have (limited) disabled parking spaces available. Here you can find information on some of the services available to patients with different accessibility needs. You can also click here to read our Equality & Diversity Statement.

Translation & Interpretation

We are now partnered with SignLive, an app which connects you with a BSL interpreter so you can call us at the surgery for free. The doctor can also then call you back through SignLive. You can download the app from the Google Play Store or App Store.

Are you a British Sign Language user? We are now partnered with SignLive, an app which connects you with a BSL...

Posted by Woodlands & Clerklands Partnership on Monday, 11 May 2020

For patients who are more comfortable speaking a language other than English, we have access to LanguageLine who provide instant, round-the-clock access to thousands of world-class, medically trained interpreters over the telephone.

Autism & Learning Disability

For children with autism, this video may help them know what to expect when they attend the surgery.

If you struggle to use the telephone, either due to accessibility needs or simply because calling first thing doesn't work with your daily routine, you can now submit an eConsult to the practice between 6:30pm and 8pm on weekdays. Use the NHS App or go to our eConsult webpage between 6:3pm-8pm to get started.

The EasyHealth website has over 500 leaflets which are easy to read and understand, with pictures and very simple text.

Public Health England have also made easy read guides for the following screening programmes:

Jo's Cervical Cancer Trust also has an easy read page about smear tests, including a video. It tells you what a smear test is and why it is important.

Hearing Aids

We have a portable hearing aid loop at each site which can be used at front desk, and in consultation rooms. Let the receptionist know at front desk that you need the hearing aid loop, and they will activate it for you.

Cervical screening

There are lots of reasons why you might feel nervous or anxious about attending for cervical screening (smear test). Public Health England has put together some information to help you understand exactly what will happen and why people are offered cervical screening, to help you decide whether to attend, and to plan for your appointment. Click here to read more.

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