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Important message to all Woodlands & Clerkands Patients Posted on 28 Jul 2020

 

Important message to all Woodlands & Clerklands patients. We are temporarily changing how we work to better protect our patients from coronavirus.

Opening times & access

Our opening times are changing to 0800-1830. Our front doors are now open, with a one-way system in place, reduced numbers of patients in the waiting room, and only one patient in the reception area at any time. Signs have been placed throughout the surgery to help you. We have also installed screens at reception to help protect you and our staff.


Doctor Appointments

With effect from 30th March all new appointments will only be bookable on the day and will be conducted as a telephone appointment, which means a doctor will call you to discuss your health issue.  Where necessary the doctor may then arrange for you to come to the surgery for a face to face appointment.  Please DO NOT come to the surgery unless a doctor has asked you to attend.

If a doctor does ask you to come to the surgery, please wear a face covering if possible. We will be texting patients with upcoming appointments to check if they have COVID symptoms.

To book a telephone appointment please ring our Patient Services Team on 01293 820833 or use the eConsult service.

For our patients who have accessibility challenges, please contact our Patient Services team in your usual way, at our reception, using email or eConsult, or on 01293 820833.


Blood Clinic

The Blood Clinic will continue but only for patients who have been asked to attend. 

We will no longer be operating a walk-in clinic and will require a pre-booked appointment within 7 days. To help keep the number of patients in the waiting room down, blood clinic patients will be asked to wait by the back door once they have checked in.

To make an appointment please ring our Patient Services team on 01293 820833.

For our patients who have accessibility challenges, please contact our Patient Services team in your usual way, at our reception, using email or on 01293 820833. BSL users can use the SignLive app to call us via an interpreter.


Nurse Clinics and Long Term Health Clinics

  • Child immunisation Clinics will continue as normal.
  • Baby immunisations will continue, however due to resources these will take place at Woodlands Surgery. 
  • Adult Immunisations for pneumonia, flu and shingles are available as normal; please only book in for one of these injections if you have been instructed to do so.
  • Contraceptive services are continuing, however due to resources there may be a delay in getting appointments.
  • Smear Appointments will continue but only for those patients with an urgent need, routine smear tests are suspended until further notice.
  • Epilepsy Appointments have been resumed as telephone or video appointments.
  • Mental Health Reviews have been resumed as telephone or video appointments.
  • Pill checks have been resumed as telephone or video appointments.
  • HRT checks have been resumed as telephone or video appointments.
  • Asthma reviews are being conducted via a questionnaire you'll receive as a text message, followed by a telephone call from a nurse if they need to speak to you.
  • Diabetic reviews are being conducted as a telephone call from the nurse after you have attended for your blood tests.

All other long term condition health clinics are suspended until further notice. We are slowly resuming services and will contact patients who are due reviews when we are able to book them.


Prescriptions

We would like to encourage patients to submit repeat prescription requests online via SystmOnline or the NHS App.

Alternatively you can email your repeat prescriptions to  cccg.woodlandssurgery@nhs.net (Woodlands patients) and cccg.clerklandssurgery@nhs.net (Clerklands patients).

If you are unable to do the above, you can continue to place a paper repeat prescription request in the allocated box in our Surgery Reception.

The practice has seen an increase in requests for repeat medications which as a practice we are actively discouraging.

We are already seeing similar situations in supplies in supermarkets and shops and this affects the whole supply system.

If widespread "stocking up" of medications occur, the supply chain will not cope and we could find ourselves in a situation like we are experiencing in supermarkets where we are having serious stock shortage issues.

We wish to assure our patients of the following:

  • There is emergency contingency planning in place to ensure that in the event of an outbreak, access to medical care and pharmacies will continue.
  • If a patient has to self-isolate it will only be for a maximum of 14 days.
  • GP surgeries will still be able to issue prescriptions and pharmacies will still be able to supply during this period. Many pharmacies can continue to deliver to patients.

We thank all our patients in advance for considering this before making their requests as this enables us to continue to deliver services effectively during these challenging times to all our patients.


Travelling to and from your appointment

When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, see the Government guidance on staying safe outside your home.


Re-registering

During the Covid-19 emergency our GP practice, like the rest of the NHS, is prioritising patient care.  To minimise administrative work, we are requesting that you (and other members of your family) do not seek to re-register with another GP practice at this time.  You should only ask to register with a new GP practice if:

  1. You, and your family, have physically moved to a new house and are now living in a new GP practices area
  2. You have a new-born baby, or a newly adopted baby or child
  3. You are a first degree relative of a currently registered patient who has returned to live with their family
  4. You do not currently have a GP, and need to register with one

If you have moved to a new house, but remain within our GP practice area, please do not re-register with a new GP practice at the present time, even if you intend to do so in the future.

Please do not seek to register with a new GP practice unless one of these four reasons apply to you.

 


We are sorry but we anticipate our phones will be very busy. Our team are doing all they can to support your health issues and answer your queries as quickly as they can, during what is a very challenging time.  Please be patient and considerate. Remember you can use the eConsult service to contact the practice instead of waiting on the phone.

We will continue to be open, however all arrivals at the surgery will be asked the NHS Coronavirus screening questions and where applicable you may be asked to leave the surgery and self-isolate.

If you are worried about your own symptoms please go to the NHS 111 Coronavirus website first. Please book a test online or by calling 119 if you have symptoms of coronavirus.

The Partners would like to thank you for your support.

 

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