- Do you have any communication needs?
- Do you need a format other than standard print?
- Do you have any special communication requirements?
- How do you prefer to be contacted?
- What is your preferred method of communication?
- How would you like us to communicate with you?
- Can you explain what support would be helpful?
- What communication support should we provide for you?
- What is the best way to send you information?
The Accessible Information Standard – known officially as SCCI1605 Accessible Information – is a new ‘information standard’ for implementation by all organisations that provide NHS or adult social care.
The Standard requires organisations that provide NHS or adult social care to:
- Ask people if they have any information or communication needs, and find out how to meet their needs
- Record those needs clearly and in a set way
- Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs
- Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so
- Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it
IF YOU HAVE ANY SPECIFIC ACCESS NEEDS THEN LET OUR PATIENT SERVICES TEAM KNOW, WE WILL RECORD YOUR NEEDS CLEARLY IN YOUR RECORD AND ASSIST IN ANY WAY THAT WE CAN