How Do I....Obtain A Repeat Prescription?

We now offer the facility to book appointments and order repeat prescriptions online. Please note you will need to obtain a pin number before you can use this service.

Why do we need 48 hours?
We want to make sure you stay well on your medication, so from time to time we need to review it. The 48 hours allows us to do this so you do not have to make an appointment to see the doctor or nurse, therefore saving you time. We're sorry we cannot offer a while-you-wait service.
If you pay for your prescriptions and are on several different medications, it may be more cost effective to buy a pre-payment certificate. Ask your local pharmacy for an application form.

Why is the medication I want to order not on my repeat slip?
If a medication is not on the repeat slip it may be either because it is new or because it is only meant to be taken as a one-off course. It will need to be checked by a doctor before it is issued again. This is usually done without an appointment. Sometimes a doctor may ask you to make a telephone appointment before that medication is reissued to check that there are no side effects or that it has been effective.

Why have I been asked to make an appointment?
Some medications, or the conditions we are treating you for, need regular monitoring eg blood tests or blood pressure checks. If you are on a number of medications, you may be asked to see a doctor or clinical pharmacist for a more detailed review to ensure you are on the best combination of treatments.

Why can I not order medications over the phone?
Some medications have similar names or are used in different doses for different conditions or by different people. We ask for medication requests to be in writing to prevent mistakes occurring.